| Solution ID: prim18699 |
| Print preview is blank when using ActiveX on systems running Office 2003 or Office 2007 |
| Status: Reviewed |
| Version(s): 10.0, 10.1, 11.0, 11.1, 9.1 |
From Primavera OCP
| Fact: | Microsoft Office 2007 |
| Fact: | ActiveX Print Method |
| Fact: | Microsoft Office 2003 |
| Problem: | Print preview is blank when using ActiveX on systems running Office 2003 or Office 2007 |
| Problem: | http://YourServerName/exponline/unsupporteddocumentframe.jsp unsupporteddocumentframe address in Print Preview window |
| Problem: | getting blank page after loading page |
| Cause: | Office 2003 and 2007 are not supported with Expedition 9.x |
| Fix: | A possible workaround available is to re-register the dll files. In many cases, this has allowed users with this configuration to print.
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| Fix: | WARNING: Do not run reregister.bat on a machine that has applied Microsoft Hotfix KB912945 For more information, see this article on our knowledgebase: |
| Fix: | reregister.bat requires that the :\windows\system32 or :\winnt\system32 folder be part of the workstation’s PATH statement. |