| Solution ID: prim7294 |
| Error messages in P3BTRV.exe and P3ENGINE.exe after applying Win 2000/XP security patch KB828741. |
| Status: Reviewed |
| Version(s): 3.x |
| Problem: | After applying Windows 2000/XP security patch KB828741, error messages in P3BTRV.EXE and p3engine.exe (See screenshots) are received with any RA [Project.xls, Web Publishing Wizard, etc] application. |
| Problem: |  “An error occurred while trying to initialize the P3 engine” when trying to open Web Publishing Wizard. |
| Problem: | When any RA application is run on a Windows 2000/XP machine after applying the Windows security patch KB828741, there are an assortment of errors. You may be asked to login, then these errors occur.
This is a known issue with P3 3.1. It occurs when running RA with P3 open. This happens only if you have the Windows security patch KB828741 applied. To check if this is applied, go into your control panel (Start, Settings, Control Panel, Add/Remove Programs). You should see the following listed:
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| Cause: | Applying Windows Security Patch KB828741 |
| Cause: | Running RA with P3 open. |
| Fix: | For Windows 2000 You need to add a new value to the registry under HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\OLE. Follow the directions below for doing this: 1. Go to Start, Run. Type in REGEDIT and click OK. NOTE: Always backup the registry prior to editing. To back up the registry, click on Registry, Export Registry File, and choose where you would like to Save it to (i.e. Backup folder), give it a name, (i.e. Regback), and click on Save. 2. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\OLE 3. On the right, right-click and choose New, String Value
4. Give the value the name UseSharedWowVDM (case-sensitive). 5. Set the value to “Y”.
6. Restart your computer. Now you should be able to run any RA program with P3 open such as Web Publishing Wizard. For Windows XP Microsoft has published a Hotfix for the problem for Windows XP. Here’s the URL: http://support.microsoft.com/default.aspx?scid=kb;[LN];841559 WARNING: This fix is not publicly available through the Microsoft website as it has not gone through full Microsoft regression testing. If you would like confirmation that this fix is designed to address your specific problem, or if you would like to confirm whether there are any special compatibility or installation issues associated with this fix, you are encouraged to speak to a Microsoft Support Professional in Product Support Services. Their contact phone number is 1-800- PC- Safety (1-800-72-723389). Microsoft plans to roll this newer hotfix into the Windows XP Service Pack 2.
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| Fix: | ‘Run Time error 1004 Application-defined or Object-defined error’ or ’Row 0: Provider cannot be found. It may not be properly installed error’ |
