Solution ID: prim20488 |
After login, Project Manager / Project Management does not open |
Status: Reviewed |
Version(s): 3.x, 4.0, 4.1 |
Problem: | After login, Project Manager / Project Management does not open. | ||||||||||||||||||||||||||||||||||||
Problem: | Blank screen after login | ||||||||||||||||||||||||||||||||||||
Problem: | Desktop comes up after login | ||||||||||||||||||||||||||||||||||||
Cause: | Not enough memory to load application. Minimum needed is 128 MB recommended is 256 MB. Go to Task Manager (<ctrl><alt><delete>), Performance tab and look at the available physical memory.
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Fix: | Increase memory on the computer. | ||||||||||||||||||||||||||||||||||||
Fix: | If the Primavera Client is running on a server using Windows 2003 Server O/S, either directly or thru Citrix, then add PM.EXE to the Data Execution Prevention Exception List: Enabling the DEP Exception ListIf DEP causes a problem with your applications, a dialog box appears to let you know. ![]() Figure 4 Dialog box that appears if an application has attempted to execute and has encountered a problem with DEP In cases where DEP causes application failures, Microsoft strongly recommends that you contact the application vendor to determine if a DEP-compatible update is available. Installing such an update is the preferred solution for application compatibility issues with DEP. If no update is available for your application, follow these steps to access and to configure the Exception List. The Exception List is the list of applications that are excluded from DEP. Note: The DEP exception list functionality is only available if the DEP configuration is set to protect all programs and services. If you configure your computer to protect only essential Windows components and services, the exception list is unavailable. Requirements to perform this task
Enabling the DEP Exception ListTo enable the DEP exception list
Verifying DEP Exception List Settings Are AppliedTo verify Memory Protection settings are applied
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