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prim20488:After login, Project Manager / Project Management does not open

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Solution ID: prim20488
After login, Project Manager / Project Management does not open
Status: Reviewed
Version(s): 3.x, 4.0, 4.1



Problem: After login, Project Manager / Project Management does not open.
Problem: Blank screen after login
Problem: Desktop comes up after login
Cause: Not enough memory to load application.  Minimum needed is 128 MB recommended is 256 MB.

Go to Task Manager (<ctrl><alt><delete>), Performance tab and look at the available physical memory.


 

Fix: Increase memory on the computer.
Fix: If the Primavera Client is running on a server using Windows 2003 Server O/S, either directly or thru Citrix,

then add PM.EXE to the Data Execution Prevention Exception List:


Enabling the DEP Exception List


If DEP causes a problem with your applications, a dialog box appears to let you know.


Figure 4   Dialog box that appears if an application has attempted to execute and has encountered a problem with DEP

Figure 4   Dialog box that appears if an application has attempted to execute and has encountered a problem with DEP


In cases where DEP causes application failures, Microsoft strongly recommends that you contact the application vendor to determine if a DEP-compatible update is available. Installing such an update is the preferred solution for application compatibility issues with DEP.


If no update is available for your application, follow these steps to access and to configure the Exception List. The Exception List is the list of applications that are excluded from DEP.


Note: The DEP exception list functionality is only available if the DEP configuration is set to protect all programs and services. If you configure your computer to protect only essential Windows components and services, the exception list is unavailable.


Requirements to perform this task





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Credentials: You must log on to your computer using an account with local Administrator rights.


Enabling the DEP Exception List


To enable the DEP exception list


































1.


Click Start, and then click ControlPanel.


2.


Under Pickacategory, click PerformanceandMaintenance.


3.


Under or Pick a Control Panel icon, click System.


4.


Click the Advanced tab.


Figure 5   System Properties - Advanced tab

Figure 5   System Properties – Advanced tab



5.


In the Performance area, click Settings.


Figure 6   Performance Options

Figure 6   Performance Options



6.


Click the DataExecutionPrevention tab.


Figure 7   Data Execution Prevention tab

Figure 7   Data Execution Prevention tab



7.


Click Add.


8.


Locate and select the executable for the application that is failing, and then click Open.


9.


In the warning box, click OK. The selected program now appears in the DEP program area.


10.


Click Apply, and then click OK. A dialog box appears and informs you that you must restart your computer for the setting to take effect. Click OK.


Verifying DEP Exception List Settings Are Applied


To verify Memory Protection settings are applied

























1.


Click Start, and then click ControlPanel.


2.


Under Pickacategory, click PerformanceandMaintenance.


3.


Under or Pick a Control Panel icon, click System.


4.


Click the Advanced tab.


5.


In the Performance area, click Settings and then click DataExecutionPrevention.


6.


Verify that the exception list contains the desired programs and then click OK to close PerformanceSettings.


7.


Click OK to close SystemProperties then close PerformanceandMaintenance.


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