prim19263:1608 Unable to create install driver instance, return code: -2147221164

2. Changes to your computer caused by recent updates.

For example, updates to your operating system may cause installations created prior to the update to fail. You may want to uninstall any recent updates, install your application, and reinstall the update.

WARNING: You should check with the software vendor who created the update to ensure no adverse affects will result from uninstalling the update

Windows NT/2000/XP

Check to make sure that your DCOM settings are configured to allow full permissions to the users. For more information on DCOM settings, refer to Configure the DCOM Settings on Your Computer.

Windows 95/98 Systems

If the error occurs on a Windows 95/98 system, it usually occurs if DCOM 95/98 is not installed or properly configured on the computer. To resolve this error message, download DCOM 95/98 from the Microsoft’s Web site and install it on your computer:

1. Go to the appropriate download page:
   
   
   
   • Windows 95: Download DCOM95 for Windows 95
     
   • Windows 98: Download DCOM98 for Windows 98
   
   
2. Under Download Instructions on this page, click on the DCOM link, which looks like this:
   
   
   
3. Save the file dcom.exe on your desktop.
   
4. Double-click dcom.exe to install it.

B. Update the InstallScript Engine

This issue is often caused when the InstallScript engine is not installed on your computer. Follow the directions in the article Update to the Latest InstallShield Installation Engines to download and install the latest InstallScript engine.

C. Manually Register IDriver.exe

If the above options do not help resolve the issue, manually register the file IDriver.exe on your computer. The manual registration process makes sure that all the required information for the file IDriver.exe is created in the Windows registry. This fixes any issues that cause IDriver.exe to not launch properly. Follow these instructions to register IDriver.exe:

1. Determine the version of IDriver you need to register by navigating to the C:\Program Files\Common Files\InstallShield\Driver folder. Look for a folder named 7, 8, or 9. You may have all three. This is the version number you will need in step 3. In the example below, it is 7.
   
   
   
2. Select Start > Run.
   
3. Type “C:\ProgramFiles\Common Files\InstallShield\Driver\<VERSION>\Intel 32\IDriver.exe” /REGSERVER. Replace <VERSION> with the number you found in step 1. For example:
   

   “C:\ProgramFiles\Common Files\InstallShield\Driver\7\Intel 32\IDriver.exe” /REGSERVER

   
   
4. Press OK.
   
5. Repeat steps 2-4 for the other version numbers (7, 8, and/or 9).

D. Install Client for Microsoft Networks

1. Launch Windows Explorer by pressing the Windows key + E or by right-clicking Start and selecting Explore.
   
2. Right-click on My Network Places and select Properties.
   
3. Right-click on Local Area Connection and select Properties.
   
4. If the check box for “Client for Microsoft Networks” is not selected, select it and click Install.
   
   
   
5. Reboot the machine.

E. Other Troubleshooting Steps

If none of the above help in resolving your issue, try the troubleshooting steps provided in the following articles:

• Make sure that the temp directory is clean by following the instructions in Clean the Temp Directory.
  
• It is important to have administrative privileges on your computer when running installations on Windows NT 4.0, 2000, or XP. This can sometimes be the cause of error 1608. Make sure that you have administrative privileges on your computer. For more information, see Acquire Administrative Privileges on Your Computer.
  
• Sometimes applications running in the background can contribute to this error message. Make sure that you have nothing running in the background when running your installation. For more information, see:
  
  
  
  • Close Applications Running in the Background
    
  • Detect and End Previously Running Installation Processes