Solution ID: prim25041 |
Unable to Print to a non-default network printer from Windows 2000 |
Status: Reviewed |
Version(s): 4.0, 4.1 |
Fact: | Windows 2000 |
Problem: | Unable to print to a non-default network printer from Windows 2000. |
Problem: | Windows closes Project Management when trying to print to a non-default network printer from Windows 2000. |
Problem: | The Event Viewer produces an Error or Warning in the Application log containing one of the following messages, after failing to print: - “Security policies are propagated with warning. 0x4b8: An extended error has occurred. …….. Event ID: 1202″. - “Windows cannot load your profile file. …….. Contact your administrator …….. DETAILS – Access refused”. To examine the Error / Warning file in the Event Viewer: 1) Generate the error by trying to print from Project Management to the non-default network printer. 2) Go to ‘Start’ then ‘Run’ and enter %SystemRoot%\system32\eventvwr.msc /s and click on ‘OK’. 3) This will open the ‘Event Viewer’. Double-click on ‘Application’ on the left-hand side, and view the entries listed on the right-hand side. 4) Look for most recent entry(ies), verifying date & time. Locate Error message entry (with red symbol) or Warning message (yellow symbol). 5) Double-click the entry, and view the Event information and Description field. |
Cause: | The PC’s local group policy has become corrupt. |
Fix: | The Microsoft knowledgebase contains an article at http://support.microsoft.com/kb/278316 which addresses this issue and provides the solution below: “RESOLUTION
DISCLAIMER: The solutions provided are for the convenience of the User and are not provided under warranty or supported as part of Primavera System Inc.’s Maintenance and Support Program. Users who implement these solutions do so at their own risk. Primavera Systems Inc. will not be responsible for any problems or data loss resulting from the following of such instructions. |
Fix: | An alternative Solution is as follows: 1) Save all work and close all open programs. 2) Go to C:\%SystemRoot%\System on the client PC. 3) Create a new folder called ‘Old Security’ and move all ‘Edb*.*’ and ‘Res*.*’ files into it. 4) Reboot the PC and log back into Windows. Behind the scenes the policy files will be recreated with new up-to-date versions. 5) Launch Project Management and try printing to the printer. DISCLAIMER: The solutions provided are for the convenience of the User and are not provided under warranty or supported as part of Primavera System Inc.’s Maintenance and Support Program. Users who implement these solutions do so at their own risk. Primavera Systems Inc. will not be responsible for any problems or data loss resulting from the following of such instructions. |